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- For a division of a regional telecommunications company,
Fry Consultants completed a benchmark customer
satisfactionstudy. This effort included both qualitative and quantitative
research including customer focus groups and telephone interviews.
Fry's research findings were used to develop a measurable customer satisfaction
program. Several follow-up studies were completed to determine whether
the client was making measurable improvement.
- Fry conducted a corporate image study for a regional
telecommunications company. This was a phased study comprised of focus
groups and telephone and personal interviews. Our client was
qualitatively and quantitatively compared to other large
telecommunications organizations in such areas as product quality,
overall service
quality, advertising, and other
areas.
FRY CONSULTANTS INCORPORATED
2100
Powers Ferry Road, Suite 125
Atlanta, GA 30339 USA
Ph: 770-226-8888 Fax: 770-226-8899
Email: lynesmith@fryconsultants.com
www.fryconsultants.com
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